Privacy Policy

1. Introduction

Dynamic Commercial Roofing Ltd ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website or use our services.

We are registered in England and Wales. Our registered address is Rother Way, Hellaby, Rotherham, S66 8QN.

2. Information We Collect

We may collect the following personal information:

• Contact Information: Name, email address, telephone number, and company name when you submit our contact form or request a quote.
• Project Details: Information about your roofing requirements that you provide to us.
• Technical Data: Network and browser data processed when you request pages and external website resources, including your IP address and browser user agent.
• Optional Google Analytics: If you accept, Google processes cookie identifiers, permitted page and referring-source information, browser/device information and interaction events to measure website use. Your browser also sends ordinary network information when it contacts Google.

3. How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and provide quotes for our services
• To deliver our roofing services and manage our business relationship with you
• To send you relevant information about our services (with your consent)
• To improve our website and customer experience
• To operate, secure, and reliably deliver our website
• To comply with legal obligations

4. Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases: consent (for optional Google Analytics and marketing communications), contract performance (to provide our services), legitimate interests (to operate and improve our website and respond to enquiries), and legal obligation (to comply with applicable laws). You can reject Google Analytics without losing access to our services.

5. Data Sharing

We may share your personal information with:

• Our employees and contractors who need access to provide our services
• Third-party service providers who assist with our business operations (e.g., email services, website hosting, analytics and website asset providers)
• Professional advisers such as accountants and lawyers
• Regulatory authorities when required by law

We do not sell your personal information to third parties.

If you accept optional analytics, information is sent to Google for Google Analytics processing. Google may process information outside the UK, subject to applicable transfer safeguards. See Google’s privacy policy for its processing information. We do not enable Google advertising features, Google Signals or advertising personalisation in this website integration.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Contact form submissions are retained for up to 3 years unless you request earlier deletion.

Your analytics choice is saved for up to 180 days. Optional first-party Google Analytics cookies are configured for up to 30 days from their latest refresh. Google-held analytics data follows the property’s retention settings; aggregate reporting can have different retention from individual event data. Withdrawing consent stops further website collection but does not automatically erase information already received by Google.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing of your personal data
• Right to Withdraw Consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@dynamiccommercialroofing.co.uk.

8. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL encryption to protect data transmitted between your browser and our servers.

9. Cookies

When enabled on the published website, Replit-hosted analytics measures page visits, enquiry-link clicks, the first edit of a visible enquiry field, phone-link and email-link clicks, and successful enquiry submissions. Link clicks do not tell us whether a call was completed or an email was sent, and beginning a form is not a submitted enquiry. Our custom events contain only fixed public-page, destination, form-location and placement labels, not your name, email, phone number, project details, field contents or submission identifier.

The analytics provider processes visit information such as page paths, referring sources and browser/device information. We do not use these custom events to identify you or link your enquiry details to an individual search query. Enquiry-page context is held in page memory, not an additional analytics cookie or browser-storage entry.

Separately, optional Google Analytics runs only after you select Accept analytics. It measures permitted pageviews, enquiry starts, server-confirmed successful enquiries, and enquiry/phone/email link clicks. Phone and email clicks are not proof of completed calls or sent emails; successful form submissions are not proof of qualified work. We do not send form contents, contact details, raw URL query strings or fragments in our GA4 events. Google Analytics does use cookie identifiers, so this reporting is not described as anonymous.

Before acceptance and after rejection, this integration does not load the Google tag or send Google Analytics requests, including cookieless analytics pings. Use Cookie settings in the footer to change or withdraw your choice at any time. Withdrawal disables further collection and removes the first-party analytics cookies this integration uses. Our Cookie Policy describes the separate hosting, functionality, preference and optional analytics storage. Existing Replit custom events do not themselves add analytics cookies; the Google Analytics choice controls the separate Google integration.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection. Visit ico.org.uk for more information.